Cancellation and Refund
For direct online booking, you have free cancellation and full refund until 24 hours before the start time. For customized tours, could be applied another cancellation policy, that we will agree before to confirm your reservation.
For direct online booking, you can cancel directly from your email confirmation: you will receive the money back on your card or account in some days.
For any issue, please contact us at web@touraround.it
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Our Cancellation Policy
In most cases, our cancellation policy allows for free cancellation up to 24 hours before the event. If you cancel within this timeframe, you will receive a full refund. The refund will be processed back to the card or account used for payment within a maximum of 5 days.
For instant confirmation bookings, you can cancel your reservation—if within the allowed timeframe—directly from your confirmation email by accessing the dedicated cancellation section at the bottom of the email.
For tailor-made activities, the cancellation policy may vary depending on several factors, such as the type of experience and the number of participants. Generally, cancellations are allowed up to 7 days before the event with a full refund.